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Support

  • How to find out which version of Photoshop I am using?

    Photoshop > Help > System Info…

  • How can I receive password after Ps Play is connected?

    Password is set when Remote Connections is turned on. If you forget the password, you may go to following path and reset the password: Photoshop > Edit > Remote Connections

  • How can I get the IP address?

    [Photoshop > Edit > Remote Connections] and look for IPv4 address.

  • I use a desktop PC without wireless connection card. How can I connect with Ps Play?

    If you connect to internet with same router as iPhone, then wireless card is not necessary.

  • Can't connect to Photoshop on Windows?

    You can try to check the authorization via Control Panel > System and Security > Windows Firewall > Allow an app through Windows Firewall.

  • Occasionally disconnected?

    The connection might be down because of the popups in Photoshop. You can try to switch the auto refresh function in Ps Play to fix the problem.

  • How can I change Ps Play background?

    Ps Play: Home -> Settings -> Background You can set up background for all, or may set different backgrounds for every connection.

  • What is [1:1 Actual pixel] ?

    It helps you quickly preview the image in actual size on mobile screen.

  • What is [Adaptive Screen] ?

    You can switch to full screen preview mode.

  • What is [Adaptive Screen] ?

    You may capture the preview screen and save into your mobile.

  • What is [Screen capture History] ?

    It keeps your last 10 screen images for comparing different versions of design.

  • What is [Upload] ?

    You can upload your pictures from you mobile device to your PC rapidly.

  • What is [Share] ?

    You may capture the preview screen and save into your mobile.

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